Want to delete the Prodigy account, but don’t know how to do it? Well, don’t worry! we’re here for you. You will get all your answers in this article below. So, keep reading it till the end.
Prodigy is an online game-based, fun, curriculum-aligned, adaptive learning platform. It makes curriculum-aligned educational content available to everyone so that users can continue to strive towards their goal of helping every student in the world who love learning. Prodigy features over 50,000 math questions from grades 1 to 8. Users are allowed to view their wizards, learn new spells, and acquire new equipment while facing their competitors all by answering math questions.
Besides, if you’re trying to delete the Prodigy account, follow the steps from the next topic. You may have some reasons for doing so, it may be if you’re growing tired of using Prodigy, or if you don’t want to keep the account anymore. No matter what your reasons are this article will guide you.
How to Delete the Prodigy Account?
There are two types of accounts, i.e., teachers/parents accounts and student accounts. The deletion process is the same for both accounts. Prodigy does not provide direct deletion from the app or website. So, to delete the Prodigy account, you should contact the Prodigy Support team.
Delete the Prodigy Account Through Prodigy Support
You’ve to submit a request to Prodigy Support by clicking here. Remember to use the email address associated with the Prodigy account you’re deleting. Further, to delete a student account, the email must be linked with the student’s Prodigy account. This is one of the methods to delete the prodigy account. However, you can also delete accounts by requesting them via email.
Delete the Prodigy Account Through Email
- Open your Email Account associated with the Prodigy account.
- Compose an email requesting them to delete your account with your reasons and account information.
- Write receiver’s address as email@example.com.
- Then, type Request to Delete My Account in the Subject.
- Click on Send.
Note: Your Prodigy account will be deleted along with the personal information they collected. But, if they were not able to verify your identity, they’ll deny your request to delete the account. So, remember to give the correct account information.
How to Cancel the Prodigy Membership?
Before you delete the Prodigy account, remember to cancel your membership if you have subscribed for it. Canceling will cause your membership benefits to expire at the end of your billing cycle and prevent future renewals. You can easily cancel your membership from the Prodigy website. Follow these instructions for that.
- Visit the Prodigy website and log into your account.
- Click on the Membership button at the top-right side of the page (or the yellow Prodigy icon on mobile).
- Every membership you own will be given. Then, click on Cancel.
- A confirmation will appear, where you should click on Cancel membership.
- Now your account membership will be canceled upon confirmation.
Note: If you do not see any list of memberships, you may have subscribed with another email address. Try to log in with another email or you can contact their Support page.
What are Prodigy’s Membership Renewal & Refund Policies?
Prodigy provides membership services that require paid subscriptions in order to access its services. By subscribing, you agree to the condition that membership subscriptions renew automatically unless canceled prior to the renewal date.
The renewal date is at the end of the term purchased. The term is one calendar month, 6-months, or one calendar year, as specified by the purchaser at the time of purchase.
Until you cancel your Prodigy membership yourself, they’ll continue to charge for the membership renewal by using the same method of payment you’d chosen at the time of purchase.
Further, unless they notify, the renewal will be for the same term and amount as a first purchase. However, they can be changed without notice.
If you request for refund within the given time period, you can get a refund. If you’ve purchased a monthly subscription, request a refund within 15 days of purchase and for 6 months subscription, request within 30 days of the purchase. In case you’d subscribed to an annual subscription also, you should request it within 30 days.
You can get a full refund of fees paid for the most recent term. The refund will only be issued to the method of payment selected during your initial purchase of the membership subscription.
Note: If you’d canceled your membership subscription without requesting a refund from Prodigy by e-mail, you’ll not get any refund.
A refund will not be granted if you try to request after the first 15 days of the most recent monthly term or 30 days of an annual term have passed.
However, this policy doesn’t apply if you subscribed from the Prodigy app via Apple.
Therefore, you can follow the above methods to delete the Prodigy account and its membership. We hope, this article has guided you so far.